1. Who We Are
Fizza Surgical International is a surgical instrument manufacturer and exporter based in Sialkot, Pakistan. Our website address is: https://www.fizzasurgical.com
Registered Address: Nar-Gate Street, Jinnah Park, Colony No:2, Sialkot, Punjab 51310, Pakistan
Contact Email: [email protected]
Phone: +92-333-843-3925
2. What Data We Collect and Why
2.1 Contact Form Submissions
When you use our contact or quotation request forms, we collect: your name, company name, email address, phone number, country, and your message or product enquiry. This information is used solely to respond to your enquiry and process your request. Legal basis: legitimate interest / pre-contractual steps.
2.2 WooCommerce Order Data
When placing a sample or wholesale order, we collect billing information including: name, company, billing address, email address, phone number, and order details. This data is necessary to process and fulfil your order and is retained for legal and accounting purposes for a minimum of 5 years. Legal basis: contract performance and legal obligation.
2.3 Cookies
Our website uses cookies to improve your browsing experience. Types of cookies used:
- Essential cookies: Required for the site to function (WooCommerce session, WordPress login).
- Analytics cookies: We may use analytics tools to understand how visitors interact with our site. These collect anonymised data only.
- Live chat cookies: Our Tawk.to live chat widget sets cookies to enable the chat function.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.
2.4 WhatsApp Widget
Our site includes a WhatsApp chat button. Clicking this button opens WhatsApp and initiates communication directly. Any data shared via WhatsApp is governed by WhatsApp's own privacy policy.
2.5 Live Chat (Tawk.to)
We use Tawk.to live chat software. When you use our live chat, Tawk.to may collect your IP address and chat messages. For more information, see Tawk.to's Privacy Policy.
3. How Long We Keep Your Data
- Contact form enquiries: 3 years from last contact
- Order data: 5 years (legal accounting requirement)
- Email correspondence: 3 years
4. Who We Share Your Data With
We do not sell or rent your personal data to third parties. We may share data with:
- Shipping and logistics partners: To fulfil your order
- Payment processors: Where applicable, to process payments securely
- IT and hosting providers: Our website is hosted on Hostinger infrastructure located in the EU
5. International Data Transfers
As a Pakistan-based company serving customers in 50+ countries including the EU, EEA, UK, and USA, your data may be transferred and processed in Pakistan. We take appropriate technical and organisational measures to protect your data regardless of location.
For EU/EEA residents: transfers are made on the basis of our legitimate business interests and in compliance with applicable data protection law. You may contact us to request our data transfer safeguards.
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Objection: Object to processing of your data
- Portability: Request your data in a portable format
To exercise any of these rights, contact us at: [email protected]
EU/EEA residents may also lodge a complaint with their national data protection authority.
7. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption (HTTPS) for all data transmission.
8. Pakistan Personal Data Protection
This policy is also prepared in accordance with Pakistan's Personal Data Protection Act (PDPA) obligations. As a data controller based in Pakistan, we are committed to the responsible handling of personal information in accordance with applicable Pakistani law.
9. Changes to This Policy
We may update this Privacy Policy periodically. The date of the most recent revision will always be shown at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
For any privacy-related questions or requests:
Fizza Surgical International
Nar-Gate Street, Jinnah Park, Colony No:2, Sialkot, Punjab 51310, Pakistan
Email: [email protected]
Phone: +92-333-843-3925
Last updated: April 2026
