Everything you need to know about ordering surgical instruments from Fizza Surgical — certifications, shipping, MOQ, samples, and custom manufacturing.
What certifications does Fizza Surgical hold?
Fizza Surgical is certified to ISO 13485:2016 (international quality management for medical devices) and carries CE marking under EU MDR 2017/745 for the European market. Our instruments are manufactured from 316L surgical-grade stainless steel, and full material test certificates are available on request. We have been manufacturing in Sialkot, Pakistan since 1980.
Do you export internationally? Which countries do you ship to?
Yes. We supply hospitals, distributors, and procurement agencies in 50+ countries across Europe, North America, Asia-Pacific, the Middle East, Africa, and Latin America. Shipping is via DHL Express, typically 3–6 business days depending on destination. We provide full commercial invoices, packing lists, certificates of origin, and CE/ISO documentation for customs clearance.
What is the minimum order quantity (MOQ)?
Our standard MOQ is 10 pieces per instrument for most catalog items. For full procedure sets (e.g., C-section sets, general surgery sets), MOQ is typically 1 set. For custom OEM manufacturing, MOQs depend on complexity — contact us for a custom quote. Sample orders of 1–3 pieces are available for quality evaluation before bulk purchase.
Can I request samples before placing a bulk order?
Yes. We offer
sample instruments for quality evaluation. Sample orders (1–3 pieces) are processed as standard orders. Shipping cost is covered by the buyer. If you proceed with a bulk order, the sample cost is typically credited. Contact us via WhatsApp (+92 333 843 3925) or email (
[email protected]) to request specific samples.
How long does shipping take?
Delivery times via DHL Express: Europe 4–5 business days, North America 4–6 days, Southeast Asia 3–4 days, Middle East 3–4 days, Africa 5–7 days, Latin America 5–7 days. Lead time for manufacturing (for custom or large orders) is typically 2–4 weeks, after which DHL shipping applies. Stock items ship within 24–48 hours.
Do you offer OEM / custom manufacturing?
Yes. We offer full OEM manufacturing services including custom instrument designs, private labeling (laser engraving of your brand), custom handle patterns, and custom packaging. Our engineering team can produce instruments from technical drawings or physical samples. OEM clients include hospital chains, surgical brands, and medical distributors across Europe, North America, and Asia.
What materials do you use to manufacture surgical instruments?
All Fizza Surgical instruments are manufactured from 316L medical-grade stainless steel (also known as low-carbon austenitic stainless steel), which offers superior corrosion resistance, biocompatibility, and autoclave durability. Tungsten carbide (TC) inserts are used on needle holders and scissors where specified. Full material test certificates and mill certificates are available for all instruments.
What payment methods do you accept?
We accept T/T (bank wire transfer), PayPal, and Western Union for international orders. For regular buyers and distributors, credit terms may be available after an established trading history. All prices are quoted in USD. Proforma invoices are issued before payment.
Are you listed on any B2B platforms?
Yes. Fizza Surgical is listed on Alibaba as a verified Gold Supplier. You can also contact us directly through this website for faster response and better pricing. Direct orders avoid platform fees and allow more flexibility on custom requirements, documentation, and shipping terms.
How do I place an order?
The fastest way to order is to:
1) Browse our product catalog and note the product names/codes you need.
2) Contact us via WhatsApp (+92 333 843 3925) or email (
[email protected]) with your list and required quantities.
3) We will issue a proforma invoice within 24 hours.
4) On payment confirmation, we process and ship your order. For large or recurring orders, we recommend setting up a distributor account.
Still have questions?
Contact our team via WhatsApp at +92 333 843 3925 or email [email protected]. We respond within 24 hours. {
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